Returns & Exchanges
Due to the perishable nature of our artisanal licorice, we are unable to accept returns or exchanges to ensure food safety and quality standards. If your order arrives damaged or incorrect, please reach out to our customer care team within 7 days of delivery for a full resolution.
Inspect Your Shipment
Upon arrival, please carefully inspect your licorice package for any signs of transit damage or shipping errors.
Capture Documentation
If there is an issue with your order, take clear photos of the packaging and the product to help us process your claim quickly.
Contact Support
Email our sweet-support team at [email protected] with your order number and the photos of the affected items.
Receive Resolution
Once your claim is reviewed, we will issue a replacement or a store credit to ensure you can enjoy your favorite treats.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing